Return, Replacement & Refund Policy

Every disc we sell is tested before dispatch. If your disc fails to read, install or play on a PS5 or PS4 console within 7 days of delivery, we will replace it with another tested copy of the same game at no extra cost.

To raise a request, contact us within the 7-day window through the contact form with your order details.

• The disc must have a genuine read, install or playback problem on a working console.
• Please share a short unboxing video or a clip of the error on screen. This protects both you and us against disc swaps.
• The disc must be returned with its original case, cover art and any inserts it came with.
• The disc must not have new scratches, cracks or damage caused after delivery.
• Returns are not accepted for change of mind, wrong game ordered, or console/account-region issues.

We arrange free doorstep pickup within Chennai and Vellore for approved returns. Outside these cities, we share a prepaid courier label — pack the disc in its original case and drop it at any courier point.

All games sold on DiscLoop Games are pre-owned. Each disc is physically inspected, cleaned and tested before listing, and its condition is shown on the game page.

Bonus DLC codes, season passes, pre-order content and digital vouchers that originally came with the game are treated as already used, unless the game page clearly says otherwise. Online features depend on the publisher and may need a PlayStation Plus subscription.

If a replacement copy of the same game is not available, we will refund the full amount you paid for that game, including delivery charges for that order.

Cash-on-delivery orders (Chennai & Vellore) are refunded by UPI or bank transfer to the account you share with us, and prepaid orders are refunded to the same UPI ID or bank account — within 24–48 hours after we receive and check the returned disc.

• The price shown on the Sell page is an estimate only. The final offer is confirmed after we check the disc at your doorstep.
• We only buy original PS4 and PS5 game discs. Copied, burnt or region-modified discs are not accepted.
• Discs with cracks, deep scratches, warping, or that fail to read on our test console may be rejected or offered a lower price.
• Missing case, cover art or inserts, or a different edition than described, can lower the final offer.
• Codes and DLC that came with the game are treated as already used.
• You may decline the final offer at pickup at no cost — your disc stays with you.
• Payment is made by UPI or cash once you accept the final offer and hand over the disc. After payment, the sale is final and the disc cannot be returned to you.
• By selling, you confirm you are the rightful owner of the disc and it is not stolen.
• Doorstep pickup is available within Chennai and Vellore only. We may cancel a request if we can't reach you on the phone number given.

Questions about a return, refund or sell order? Contact us — we reply within one working day.